Cancellations made with less than 48 hours notice will be subject to incur a cancellation fee of 70% full fee. We have a number of clients who are on waiting lists or cancellation lists and we found that less than 48 hours notice was not sufficient to allow those clients the opportunity to take canceled sessions.
Non attendance without notice will be subject to incur the full session fee.
Administration will automatically email through a late cancellation unless the reason for cancellation is illness. Non attendance due to illness will still incur a fee.
Should you need to isolate due to COVID-related matters (e.g. testing, identified as a close contact, positive rapid antigen test) then your session will be moved to Telehealth (video/phone); unless you are too unwell to have a session. We understand that Telehealth may not be your preferred method of having sessions, however it is expected that with ongoing cases there will need to be variable ways to provide health services. As such, cancellations with less than 48 hours notice due to not wishing to have a Telehealth appointment will also incur this fee.
Please note, you are unable to claim a medicare/private health fund rebate on cancellation/non-attendance fees.
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