• Individual psychological treatment is $270 per 50-minute session before eligible rebates apply (e.g. there would be a $124.75 out of pocket cost with a Mental Health Care Plan).
• One-off supervision appts incur a $275 per 50-min session
• Regular (fortnightly/weekly) supervision is $240 per 50-min session

*From Jan 1 2026 session fees are $275 per 50 min session (meaning a $129.75 out of pocket cost with a Mental Health Care Plan).

Registered Psychologist

Amie Shailer & Caitlin Proctor & Emma Schmidt

• Individual psychological treatment is $235 per 50-minute session before eligible rebates apply (e.g. there would be a $136.05 out of pocket cost with a Mental Health Care Plan).

*From Jan 1 2026 session fees are $240 per 50-min session (meaning a $141.04 out of pocket cost with a Mental Health Care Plan)

Registered Counsellor

Rachelle Abraham & Niamh Sullivan

• Couples/relationship therapy is $270 per 50-minute session. Couples/relationship therapy sessions are not eligible for a Medicare rebate.
• Individual sessions are $180 per 50-minute session.
• Medicare rebates are not available for couple or individual sessions with a counsellor.
• You may be eligible for a rebate through your private health insurance. Our counsellors are registered with different health funds so please contact our administrative team to enquire about health fund rebates.

*From Jan 1 2026 couple/relational therapy is $275 per 50-min session

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Other information regarding fees

• Couple/relationship therapy is $270 per 50-minute session (From Jan 1 2026, fee is $275/session). Couples/relationship therapy are not eligible for a Medicare rebate.
  
  • At present, none of our psychologists offer couples therapy
• After-hours (after 4pm) & weekend appointments have an additional $30 charge
• If eligible, you may be able to access a rebate with your private health insurance for couples/relational therapy or individual therapy appointments. Please contact your fund for more information.
• CRSW will also accept referrals from BUPA ADF, Victims Assist, Redress, NDIS and other third party. Please contact us for more information.
• At times your therapist may need to administer questionnaires or assessments to help inform your treatment plan. These are purchased separately and will be added to your invoice. Your psychologist will discuss this with you should it be necessary.

Cancellation & Non Attendance Policy

Our cancellation and non attendance policy is set out in this manner for two main reasons:

1. Client access & scheduling: we have many clients on our wait list and short-notice cancellations do not allow sufficient time for our admin team to offer the appointment to others or allow those clients to make arrangements for the appointment
2. Sustainability of service: as a private practice with no external funding, our ability to continue offering services depends on fees paid for scheduled sessions. Missed appointments or late cancellations results in a loss that directly impacts the business ability to operate.

If you have concerns about this policy (such as chronic health issues, unpredictable work schedules or child care responsibilties, etc) please speak with your clinician. We are committed to working collaboratively and we are often able to find solutions that accomodate invidiual circumstances.

Cancellation fees:

• Cancellations made 48 hours - 12 hours notice: 70% session fee
• Cancellations made less than 12 hours notice: full session fee
• Non attendance: full session fee
• Illness/emergency: non attendance or late notice (less than 12 hours) due to illness will still incur a fee, except in cases where it was not possible to provide notice (e.g. emergency, gastro etc.).

Please note that we make every endeavour to fill cancellations and should we be able to fill this cancellation then you will not incur the fee.

If you are unwell on the day of your appointment, please let us know as soon as possible so we can assist you in rescheduling or moving your appointment to Telehealth (video call).

If your clinician is unwell, your session may also need to be moved to Telehealth. You're welcome to use the clinic space for your Telehealth appointment if you don’t have a suitable place to conduct the session at home or work. If this is necessary please contact our admin team to arrange.

Administration will automatically email through a late cancellation/non attendance unless the reason for cancellation is illness. If you have questions or concerns about the invoice, please contact us directly via email, as our reception staff are not able to resolve billing issues. We aim to apply this policy reasonably, and we will always consider individual situations alongside our practice guidelines.

Please note, you are unable to claim a medicare/private health fund rebate on cancellation/non-attendance fees.

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