• Individual psychological treatment is $275.00 per 50-minute session before eligible rebates apply (e.g. there would be a $129.75 out of pocket cost with a Mental Health Care Plan).
• Couples/relationship therapy is $275.00 per 50-minute session and is not eligible for a Medicare rebate. Please note that the only Clinical Psychologist taking new couples clients is Jessica Cleasby.
• One-off supervision sessions incur a $275 per 50-min session.
• Regular (fortnightly/weekly) supervision is $240 per 50-min session.

Registered Psychologists

Emma Schmidt, Alana Batch, Michael Fernandez

• Individual psychological treatment is $240 per 50-minute session before eligible rebates apply (e.g. there would be a $141.05 out of pocket cost with a Mental Health Care Plan).

Registered Counsellors

Rachelle Abraham and Niamh Sullivan

• Couples/relationship therapy is $275.00 per 50-minute session. Please note that couples/relationship therapy sessions are not eligible for a Medicare rebate.
• Individual sessions are $180.00 per 50-minute session and cannot be booked from 5:00PM onwards as these are allocated to couples/relationship therapy sessions.
• Medicare rebates are not available for individual sessions with a counsellor.
• You may be eligible for a rebate through your private health insurance. Our counsellors are registered with different health funds so please contact our administrative team to enquire about health fund rebates. We would also recommend checking with your health insurance provider for your eligibility.

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Other Important Information

• Couples/relationship therapy is $275 per 50-minute session. Couples/relationship therapy sessions are not eligible for a Medicare rebate. At present, Rachelle Abraham, Niamh Sullivan, and Jessica Cleasby see couples.

• After-hours (sessions starting from 5:00PM) and weekend appointments have an additional $30 charge.
• If eligible, you may be able to access a rebate with your private health insurance for couples/relational therapy or individual therapy appointments. Please contact your fund for more information.
• CRSW will also accept referrals from BUPA ADF, Victims Assist, Redress, NDIS and other third parties. Please contact us for more information.
• At times your therapist may need to administer questionnaires or assessments to help inform your treatment plan. These are purchased separately and will be added to your invoice. Your psychologist will discuss this with you should it be necessary.

Cancellation & Non Attendance Policy

Our cancellation and non attendance policy is set out in this manner for two main reasons:

1. Client access & scheduling: We have many clients on our wait list and short-notice cancellations do not allow sufficient time for our administration team to offer the appointment to others or allow those clients to make arrangements for the appointment.
2. Sustainability of service: As a private practice with no external funding, our ability to continue offering services depends on fees paid for scheduled sessions. Missed appointments or late cancellations result in a loss that directly impacts the business ability to operate.

If you have concerns about this policy (such as chronic health issues, unpredictable work schedules or child care responsibilities) please speak with your clinician. We are committed to working collaboratively and we are often able to find solutions that accommodate individual circumstances.

Cancellation Fees:

• Cancellations made 48 hours - 12 hours notice: 70% session fee
• Cancellations made less than 12 hours notice: Full session fee
• Non-attendance: Full session fee
• Illness/emergency: Non-attendance or late notice (less than 12 hours) due to illness will still incur a fee, except in cases where it was not possible to provide notice (e.g. emergency, gastro etc.).

Please note that we make every endeavour to fill cancellations and should we be able to fill this cancellation then you will not incur the fee.

If you are unwell on the day of your appointment, please let us know as soon as possible so we can assist you in rescheduling or moving your appointment to Telehealth (video call).

If your clinician is unwell, your session may also need to be moved to Telehealth. You're welcome to use the clinic space for your Telehealth appointment if you don’t have a suitable place to conduct the session at home or work. If this is necessary please contact our admin team to arrange.

Administration will automatically email through a late cancellation/non attendance unless the reason for cancellation is illness. If you have questions or concerns about the invoice, please contact us directly via email, as our reception staff are not able to resolve billing issues. We aim to apply this policy reasonably, and we will always consider individual situations alongside our practice guidelines.

Please note, you are unable to claim a Medicare/private health fund rebate on cancellation/non-attendance fees.

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